Ensure consistent delivery of high-quality services to customers by meeting Group objectives using allocated resources while maintaining operational risk within acceptable limits.
Support the Head of Financing, Securities and Services in leading the Fund Services Team to achieve and exceed service quality standards, aiming for zero defects for Bank customers.
Assist the Head of Securities Services in monitoring individual performance against objectives, providing support, motivation, and guidance to staff to meet these goals. Contribute to associate development through coaching, mentoring, and support.
Ensure productivity targets—including efficiency, accuracy, defect management, and processing turnaround times—are met within the area of responsibility.
Verify transactions processed by Associates and authorize those within delegated authority; review and approve customer Fund Services orders against the ...