Job Summary

• Responsible for managing the successful end-to-end delivery of digital initiatives within the Digital Guest Experience (DGX) Programme.
• Ensures digital products and services are delivered efficiently effectively and to high standards using agile methodologies.
• Bridges business technology and guest experience teams to deliver user-focused data‑driven solutions aligned with the Guest Masterplan.
• Collaborates closely with multiple stakeholders to scope plan and manage digital product delivery.
• Ensures all deliverables enhance operational efficiency, improve customer experience and support long‑term digital transformation.
• Leads and coordinates cross‑functional teams, manages third‑party vendors and drives agile ceremonies.
• Acts as the central communication point among business units, technical teams and external partners.
• Monitors project progress, manages risks and proactively ad...