About The Job The Manager of Customer Success will report to the Director of Customer Success, International, and lead a team of High Touch and Digital CSMs who serve as the primary point of contact for APAC customers post-sale. The ideal candidate is a people-first leader who is passionate about delivering an exceptional customer experience, brings an innovative approach to Customer Success, and thrives in a fast-paced, high-growth environment. This role is a unique opportunity to shape and lead a team in a growing market at LaunchDarkly, driving both customer success and organizational growth. Responsibilities Team Leadership and Development: Recruit, lead, and develop a high-performing team of CSMs. Provide ongoing coaching, support, and feedback to help the team grow their skills, deliver strong customer outcomes, and consistently meet or exceed expectations. Regional Strategy and Planning: Partner closely with the GTM ecosystem to build and operationalize Customer Success programs...