Do you possess customer service experience in the shipping industry Look no further!
Faststream Recruitment has partnered with a global shipping company who is looking to expand their team. They are looking for a Customer Service Excellence Manager.
Key Responsibilities
Develop customer experience strategy
Roll out relevant training programs for the customer service team
Compile and analyze data to highlight trends and areas for improvement
Work with IT and product teams to adopt digital service tools
Stay updated on customer service trends in shipping and logistics
Requirments
5+ years of experience in customer service within the container shipping or logistics industry.
Proven track record of leading customer service teams in a fast-paced, global environment.
Experience implementing digital customer service tools and automation initiatives.
Jeralyn Chong (EA Reg no: R )
Faststream Recruitment Pte Ltd, EA Licence no: 09C3403