**This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.**

At AT&T, we empower leaders to drive change in a fast-evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections.

**Overall Purpose:** Oversee and guide customer service operations, ensuring efficient resolution of escalated issues, maintaining high customer satisfaction, and fostering team development and performance.

**Key Roles and Responsibilities:** Typical tasks may include, but are not limited to, the following:
• **Lead and Develop Team:** Guide, train, and evaluate customer service representatives for optimal performance.
• **Enforce Policies and Procedures:** Develop and monitor adherence to company policies and operational procedures.
• **Manage Escalations and CRM:** Resolve escalated issues and ...