Drive the regional strategyand ensure cross-functional integration, management, and planning for abest-in-class Customer Experience across the customer journey,maximizing customer excitement at each individual touch point.
Manageand develop the Customer Experience function to enhance performance bysetting clear KPIs and measuring against these on a regular basis toensure continuous improvement.
Work effectively with all peersand teams in Marketing, Business Development, New Business Fields,Sales, and After sales along the value chain to negotiate and influenceimprovements in the Customer Experience.
Define and support multichannel programs designed to convert, retain, and grow existing and new strategic customer groups.
Establishand maintain efficient and effective customer service processes acrosschannels to ensure any concerns are addressed and resolved in a timel...