SPA EXTERNAL POSITION POSTING

DATES POSTED: 07/02-07/13/2026




Job Title:
Manager, Customer Engagement
Salary Range:
$106,977 - $149,769


Division: Business Development Grade: SPA - 5S

Schedule: Full-Time Shift: M-F; 1st Shift

Reports To:
Director, Business Development
Job Code: 10013007




Position Summary
The Manager, Customer Engagement is responsible for all functions related to public outreach. This role oversees strategic communication efforts supporting gas and water infrastructure replacement projects, Lead and Copper Rule Revisions (LCRR), Lead and Copper Rule Improvements (LCRI), and other operational initiatives affecting customers and stakeholders. This position is responsible for developing and implementing proactive communication strategies that enhance customer understanding, confidence, and satisfaction while ensuring compliance with all applica...