Manager, Performance Insights & Gap Analysis

The Manager, Performance Insights & Gap Analysis, supports the Senior Manager in the delivery of actionable insights across retail channels (e.g., Global Client Experience Centres, Virtual Advice Channel, Branch) by monitoring performance, identifying gaps, and providing recommendations to improve outcomes. This role collaborates with cross‑functional teams to analyze trends, surface opportunities, and enable leadership decisions through data‑driven insights that drive growth in primary clients and earnings.

Key Responsibilities

• Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Performance Monitoring & Analysis
  • Track and analyze performance metrics across channels to identify trends and conversion gaps.
  • Conduct root‑cause analysis on underperforming segments and provide recommendations.
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