Company:

Mahindra & Mahindra Ltd Responsibilities & Key Deliverables Function: Customer QualityIndustry: Diesel Generating Sets / Power Solutions Key Responsibilities Own Customer & Field Quality performance for Engines and DG Sets through structured Root Cause Analysis (RCA) and corrective actions. Lead resolution of critical and chronic customer complaints in coordination with Manufacturing Plants, Suppliers, Design, and Service teams. Drive Zero‑Hour Failure and Warranty Failure Reduction projects through Cross‑Functional Teams (CFTs). Provide advanced technical support to Service teams across applications: Telecom | Retail | Exports | Higher HP (HHP) Conduct field visits, service dealer interactions, and supplier visits to address key quality issues and capture Voice of Customer (VOC). Monitor effectiveness of corrective actions at field level and ensure closed‑loop implementation. Deliver product technical training and awareness programs for GOEM and Servic...