**Description and Requirements**
The Opportunity
The Implementation Manager is responsible for leading the successful onboarding, implementation, and installation of group customer plans (1000+ lives), ensuring high-quality delivery across all phases of the implementation lifecycle. This role partners closely with Sales, Administration, IT, and other cross-functional teams to ensure new client plans are implemented accurately, efficiently, and in alignment with customer expectations.
Guided by our purpose - always with you building a more confident future - and our New Frontier strategy, this is an exciting opportunity to lead a high-performing team, drive operational excellence, and directly influence client satisfaction and retention through seamless onboarding experiences.
Key Responsibilities
* Lead end-to-end implementation activities for new group customers, including reviewing sold plans, identifying non-standard provisions, and ensuring readiness for onboarding