Operations Manager – RXO RXO is a leading provider of transportation solutions, using cutting‑edge technology to deliver efficient ways for shippers and carriers to transport goods across North America.
What Your Day‑to‑Day Will Look Like - Assess and adjust staffing requirements to maintain the highest quality of service while minimizing overtime and excess labor expenses.
- Oversee all supervisory functions, including developing and mentoring supervisors and coordinators; ensure regular use of metrics and system tools in conjunction with operational metrics review standards.
- Act as liaison between Account Managers and operational staff on all policy and procedure changes or implementations; investigate significant issues to determine root cause and correction procedures, initiating incident reports when necessary.
- Coordinate all procedure and document changes, comply with quality policies and procedures, attend required quali...