Job Summary:
Responsible for creating, structuring, and managing call center partnerships within iQor. This position is an opportunity to work in a highly collaborative environment with professionals from different backgrounds focused on creating a new business model. This venture is unusual in the industry, and so the person will need to be energetic, creative and entrepreneurial, and a good communicator and collaborator.
Responsibilities:
Leads iQor search to select new call center partners when necessaryNegotiates pricing with call centers.Continually investigates creative methods to reduce costs.Manages information flow to and from the call center.Decides on most important KPIs and metrics to track call center on.Monitors call center performance.Communicates with and presents to large and small groups working on this venture.Works collaboratively with other initiative leads. (i.e. I...