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Management Information System Analyst

Company

TP

Location

dubai, dubai

Type

Full-time

  • Prepare and maintain daily, weekly, and monthly MIS reports.
  • Analyse Contact Center performance data and highlight trends.
  • Ensure data accuracy, integrity, and timely reporting.
  • Develop automated reports and dashboards for operational teams.
  • Support management with data-driven insights and performance tracking.
  • Coordinate with WFM, Operations, and Quality teams for reporting needs.
Qualifications
  • Minimum 2+ years of experience in a Contact Center environment as MIS (mandatory).
Required Skills
  • Strong expertise in MIS reporting, data analysis, and dashboard creation.
  • Advanced skills in Excel (Pivot Tables, VLOOKUP, Macros) and reporting tools (Power BI).
  • Familiarity with Contact Center KPIs (SLA, AHT, CSAT, etc.).
  • High attention to detail and strong analytical skills.
  • Ability to manage large datasets and meet tight deadlines.
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