Responsibilities

• Be part of a dynamic and supportive Network Operation Center team that celebrate successes by serving customers around the globe.
• Be the first responder to network incidents by applying problem solving skills to maximize system uptime and to create positive customer experience.
• Provide clear, concise verbal and written communication with end customers via telephone and email from various cultural backgrounds.
• Proactively real time monitoring for customer telecommunication systems in real time by leveraging on AI tools to ensure maximum system availability.
• Research and develop solutions for common problems.
• Create and update knowledge articles for team sharing and enhancing technical knowledge.
• Collaborate with cross functional teams globally on customer service request and incident resolution.
• Bring your fresh perspective to identify and suggest improvements to NOC processes an...