Managed Services Director

Company

VRP Consulting

Location

poland, poland

Type

Full-time

 
  What you'll do 
 Supervision over the development of Salesforce based solutions
 Participate in customer calls providing support to both sales and presales teams
 Work closely with our Global Sales and Customer Success teams
 Set strategic and operational goals and priorities to align with corporate objectives
 Ensure SLA metrics are in place and are related to response, triage, close, incidents service availability, and performance
 Ensure operational procedures and practices are well-defined, documented, consistently applied and benchmarkable to global best practice
 Develop strategies improve plans to drive performance and cost-effectiveness
 Administer staff performance and career development activities
 Develop and maintain processes to ensure up-to-date documentation, knowledge transfer and service quality
 Participate in monthly, quarterly, and annual client SL...
        

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Managed Services Director

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