Position Summary

The Managed Service Security Administrator in MEXICO primary responsibilities focus on helping Managed Service Customers in their daily work with data protection tasks. This work includes policy/rule management, agent configurations and health checks. The Managed Service Security Administrator is joining regular customer calls from Customer Success Managers / Security Analysts and is answering and guiding customers inside these calls.

Essential Functions

• Perform ongoing policy and rule management, console configuration management, health checks (policy effectiveness reviews/false positives etc.), policy upgrades, solution health monitoring & use case consultations.
• Perform customer case management including timely response and status updates, effective escalations, and documentation of action plan and steps taken to achieve service level objectives.
• Perform any required configuration changes to MSP systems