Duties and responsibilities

• Oversee the daily receipt, sorting, distribution, collection, and dispatch of all mail, courier items, parcels, and confidential documents.


• Supervise, motivate, guide, and manage the Mailroom team to ensure high levels of productivity, efficiency, and service delivery.


• Provide professional and responsive service to internal and external customers, resolving queries and maintaining positive stakeholder relationships.


• Plan, coordinate, prioritise, and allocate mailroom activities to ensure operational deadlines and service standards are consistently met.


• Communicate effectively with employees, management, courier service providers, and external customers regarding mailroom operations and service requirements.


• Maintain accurate records and tracking systems and prepare reports, statistics, and correspondence using Microsoft Word and Excel.


• Ensure mailroom activit...