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M03 - Helpdesk Support Engineer (Linux , AWS)

Company

FPT ASIA PACIFIC PTE. LTD.

Location

singapore, singapore

Type

Full-time

Responsibilities Application Support & Incident Management
  • Provide Level 2 (L2) support for production and staging environments, handling escalations from L1 support teams.
  • Investigate and resolve application errors, system alerts, performance issues, and integration failures.
  • Restore services within agreed SLA and OLA targets and ensure proper incident closure.
  • Participate in incident response, troubleshooting, and post-incident reviews.
Troubleshooting & Root Cause Analysis
  • Perform in-depth troubleshooting using logs, monitoring tools, and system metrics.
  • Conduct root cause analysis (RCA) for recurring and high-impact incidents.
  • Implement corrective and preventive measures to improve system stability and reduce incident recurrence.
Collaboration & Operations
  • Work closely with L3 engineers, DevOps teams, infrastructure teams, and vendors to resolve com...

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