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[LPS] Desktop Engineer

Company

Lenovo

Location

singapore, singapore

Type

Full-time

Description and Requirements

Key Responsibilities

  • Rotate between Service Desk and onsite desktop support.
  • Provide timely remote and onsite support for hardware, software, account, and connectivity issues.
  • Manage endpoints using Microsoft Intune (enrollment, configuration, compliance, updates, and policy enforcement).
  • Perform laptop provisioning, imaging, setup, replacement, and decommissioning.
  • Diagnose and resolve hardware issues; coordinate with vendors for warranty and repairs.
  • Support Windows OS, Microsoft 365 applications, and related technologies.
  • Maintain accurate ticketing records and up‑to‑date documentation.
  • Collaborate with internal teams and vendors to resolve escalated issues.
  • Ensure compliance with IT procedures, security standards, and asset management policies.

Requirements

  • 2–4 years of experience in desktop, end‑user, or helpdesk suppo...

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