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Loyalty & Retention Specialist

Company

Smart Communications, Inc.

Location

Makati, National Capital Region

Type

Full-time

Responsibilities

  • Develop and implement churn prevention and anti‑churn programs for at‑risk subscribers.
  • Lead reactivation initiatives for inactive or lapsed Smart Prepaid subscribers.
  • Manage CRM‑driven lifecycle and trigger‑based retention journeys.
  • Collaborate with Analytics and Usage teams to identify churn drivers and recovery opportunities.
  • Track retention outcomes and continuously refine churn mitigation strategies.
  • Responsible for achieving project KPIs, both on a national and regional level.


Technical Competencies

  • Retention & Churn Management
  • CRM & Lifecycle Journeys
  • Decision Making
  • Product Knowledge
  • Marketing Plan Creation and Implementation
  • Project Management
  • Budget Planning


Qualifications

  • College degree in Marketing, Business Administration, or other related...

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