Long-Term Complaints Handling & Claims Resolution Agent (x2)

Permanent role: Yes, subject to a 3-month probation period

Commission structure: None

Working hours: Onsite (JHB/Houghton), Monday to Friday, 08:00 – 17:00

Weekends/Overtime: Not applicable

About Smollan

At Smollan, we are on an evolutionary journey, reshaping our story. We seek truly unique individuals who believe in fostering a diverse and inclusive environment — where our people are cared for, happy, and inspired to build an extraordinary place to work.

Role Overview

As a Long-Term Complaints & Claims Resolution Agent, you will manage and resolve complex, escalated, and aged customer complaints and claims, ensuring fair and tim...