As an Operations Support, you will be involved in quoting and rate management and providing accurate and timely freight quotes (LTL, FTL, Intermodal, etc.).

Responsibilities

• Assist in booking freight loads and coordinating accurate pickup and delivery times, ensuring timely and efficient execution of load plans while minimizing disruptions.
• Collect, verify, and submit all required shipping documentation, including Bills of Lading (BOLs), invoices, and proof of delivery. Meanwhile, maintain organised and accurate records for compliance and audit purposes.
• Regularly update internal systems (TMS/CRM) with real-time status changes, shipment milestones, and any unforeseen delays.
• Coordinate directly with carriers to obtain ETAs, provide shipment updates, and follow up on service performance.
• Act as the primary point of contact for customers regarding active shipments and last-minute changes.
• Proactively elevate and reso...