Acknowledge email within the same day or after next morning for email received after working hours.
Update new order in tracker/system on the same day order receive and place booking with carrier based on contract/routing guide shared by pricing department. Work with pricing department if unable to place booking for next action.
Orders received more than 30 days from PGI/cargo ready date, to follow up on schedule and rates availability with HOD/pricing department.
Release booking to customer within 1 work day for orders PGI less than 30 days and monitor closely for orders with PGI more than 30 days which booking to release within the KPI.
Arrange truck/container with transporter based on free time at least 10 days from empty turn in date to avoid overbook situation. Urgent orders, to communicate with transporter closely.
Monitor empty turn in and laden out closely and follow up for shipping ...