We, SummitNext Technologies Sdn. Bhd., are a BPO and Technology Solutions provider, where innovation meets excellence.

As we continue our rapid expansion, we are on the lookout for passionate and driven individuals to join our team as Logistic Officer, providing outstanding support to our renowned clients in the Customer Experience sector with outstanding service and professionalism.

Position

Key Responsibilities

• Respond promptly to customer inquiries via calls, emails, live chat.
• Accurately obtain and record customer information in line with internal processes.
• Resolve customer issues or complaints with professionalism, aiming for high customer satisfaction.
• Document and elevate issues through the internal system, adhering to the company SOP.

Job Requirements

• Minimum qualification: Diploma or currently pursuing a Bachelor's Degree in any field.
• Strong command...