In this role, you’ll work effectively to service and upsell client products and services to current and future customers via chat services including chat, text, email, social media, direct messaging as well as other nonverbal platforms using the Service to Sales methodology. You’ll also identify and capitalize on all other sale opportunities for products that may pair well with their current products and future needs. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
The primary qualifications for a live chat job are a high school diploma and basic computer skills. Some companies have additional education or experience requirements. Fulfilling the duties and responsibilities of a live chat job req...