About The Team

We are looking for a Platform Ops Specialist to support enforcement operations, quality assurance and cross‑functional projects. This role involves handling appeals, investigating policy‑related cases, conducting quality reviews, supporting operational initiatives and driving continuous improvements to enhance platform integrity and operational excellence.

Job Description

• Review and manage appeals related to enforcement actions and support category classification projects to improve model accuracy and decision quality.
• Investigate and resolve review/rating removal requests and abusive chat reports in accordance with platform policies.
• Conduct quality audits, provide coaching and feedback to agents, and support continuous improvement initiatives.
• Triage operational issues and collaborate with cross‑functional teams to ensure timely resolution.
• Support category migration exercises and day‑to‑da...