Job Summary:
Zachary Piper Solutions is seeking a LingustHelpDesk Analyst to join our team on a fully remote basis and operate under the direction of our HelpDesk Lead. The qualified candidate will have a strong, foundation understanding of standard IT principles, tools, and workflows as well as excellent customer service abilities.
Responsibilities of the HelpDesk Analyst:
Provide technical support by responding to service requests via phone and email.Troubleshoot and resolve a variety of technical issues submitted through the helpdesk system.Typical tasks include setting up and repairing computer systems, resolving internet and network connectivity problems, and assisting users with specific software tools.Participate in a rotating on-call schedule with fellow analysts, typically covering one weekend per month.Perform additional tasks as needed.Qualifications of the HelpDesk Ana...