Responsibilities:
Handle all requests including (but not limited to) new policy setup, renewals, endorsements, certificates, and queries, ensuring compliance with required checklists and timely coordination with other departments. Adhere to underwriting, regulatory, and compliance requirements, including document screening, reporting suspicious transactions, and proper record retention. Strictly follow the Authority Matrix and Standard Operating Procedures (SOPs), referring to any deviations to the appropriate authority for approval. Perform policy issuance and administration activities while consistently meeting Service Level Agreements (SLAs), Turnaround Times (TATs), and internal quality benchmarks. Ensure accuracy in processing policy documents, terms & conditions, endorsements, and service requests. Oversee new and renewal policy fulfillment, endorsements, and other service requests in accordance with defined TATs in SOPs. R...