Licensed Team Lead – Stoney Creek, ON – LensCrafters

General Function

The Licensed Team Lead creates exceptional value in the lives of customers and patients by delivering exceptional customer service. Ensures customers and patients are always delighted. Assists in achieving store success by managing key optical and lab processes (if applicable) and systems to exceptional results.

Major Duties and Responsibilities

While working in Retail

• Ensure the LensCrafters team provides unsurpassed customer service
• Assist customers with selections, provide recommendations, assist sales associates
• Serve as a responsible alternate store key holder

Under current and valid state Opticianry license: provide expertise and product knowledge on lens choices based on the patient’s vision needs and prescription, adjust or repair eyewear as needed, present and dispense eyewear, perform accurate digital measurements....