Description
Maintaining industry leading service standards by providing prompt service and one call resolution.
Availability and dependability to multitask between systems and job duties such as documentation, taking calls, following up on items as needed.
Highly focused on a total team environment to create a great culture that centers around servicing the customer and creating growth for the company.
Most calls will be from current clients who have questions about their policy in regards to:
Requested changes or updates to their accounts
Grow existing client relationships
Saving cancel requests
Setting up autopay
Timely entry of all inbound leads
Skills
Call center, Customer service, microsoft office, property & casualty insurance, salesforce.com, problem management, problem solving, multitasking, communication and writing skills, data entry
Job Type & Location
This is a Contract to Hire position based out of Pittston, PA.
Pay and Benefits