Position Purpose/Summary

Responsible for performing clerical tasks in the library and maintaining good customer service relations with the patrons. Work is performed under the direction of the Branch Manager and Central Library Manager of Borrower's Services. No supervision is exercised over other employees.

Essential Functions

• Checks library materials in and out. Empties book drop, answers directional questions and registers borrowers.
• Packs and unpacks delivery shipment.
• Handles paging slips by retrieving items to be sent to another library.
• Orders supplies for library as instructed.
• Processes overdue items, billing, handles cash through collections and special notices
• Resolves patron concerns regarding claims returns, damaged items, etc.
• Manage patron holds and patron records
• Prepares monthly statistics
• Records and processes periodicals and pulls the old ones for deletion