Responsibilities

• Supervise and perform all hardware/software upgrading activities
• Backup maintenance on all computers
• Understanding of and ability to install, configure and test all workstation hardware/software
• Perform technical support for North American Client
• Contact the internet provider and quickly deal with any internet issues/outages
• Resolve all monitoring station network related issues quickly and efficiently
• Resolve all customer network related issues quickly and efficiently
• Document in detail all work performed
• Create innovative solutions that boost productivity and efficiency
• Keep track of employee technical knowledge and perform training as necessary
• Create and upkeep technical manuals
• Maintain CCTV and access control infrastructure internally and externally
• Daily communication with customers verbally and via email
• Schedule...