The Leasehold Officer is responsible for delivering an effective, efficient, and customer-focused leasehold and service charge management service across Council-owned housing stock. The role focuses on managing leasehold, shared ownership, and service charge accounts, ensuring the timely collection of housing-related income, preventing arrears, and supporting customers to sustain their tenure. The postholder will work closely with residents, internal teams, legal services, and external agencies to resolve account issues, recover outstanding debt, and provide advice on financial assistance and housing-related obligations.