Consult with internal stakeholders and subject matter experts to analyze learning needs, define learning outcomes, and align on instructional strategy.
Design and develop instructional content and performance support materials, including eLearning, Virtual Instructor-Led Training/ Instructor-Led Training (VILT/ILT) materials, microlearning, toolkits, job aids, infographics, and videos.
Deliver live virtual and in-person learning sessions using platforms such as Zoom, Microsoft Teams, and other learning technologies.
Ensure high-quality learner engagement and satisfaction by employing best practices in adult learning theory, instructional design, and facilitation.
Conduct pre-, mid-, and post-session communications and learning reinforcements for virtual and instructor-led sessions.
Evaluate learning effectiveness using performance metrics, feedback mechanisms, and post-training assessments to refine future design and delivery.