Student Resolution Specialist
Student Resolutions
Exempt, Regular, Grade

The Student Resolution Specialist will be responsible for coordinating the intake and timely resolution of student complaints and disputes and notifying the student and relevant departments of the outcome. Serves as the main point of contact for the routing, escalation and resolution of student issues and liaises with academic and other departments as needed. The Student Resolution Specialist will also analyze dispute resolution data and recommend/initiate changes to policy and procedure based upon data trends. They are the first responder responsible for finding rapid, and accurate solutions to issues escalated through cases, calls, emails and other channels.

Primary Duties: