Responsibilities

• Proficiency in one or more programming/scripting languages (Python, Java, Node, JavaScript, C++, etc.)

• 7–8+ years of experience in software support engineering, technical operations, production support, incident management, SRE, software engineering, or related technical fields
• Strong troubleshooting and root cause analysis experience across distributed systems, mobile applications, backend systems, APIs, and cloud platforms
• Experience reviewing source code and supporting engineering-level investigations
• Experience with ELK, CloudWatch, Splunk, Grafana, or similar monitoring/logging platforms
• Strong understanding of SQL/database analysis and log investigation
• Experience working with cloud technologies such as AWS
• Experience handling high-severity production incidents and customer-impacting issues
• Strong understanding of connectivi...