Platform Administration & Support

• Manage and support M365 collaboration tools, including Exchange (On-Premise, Hybrid, and Online).
• Oversee and support VMware Horizon (VDI) infrastructure, ensuring availability, performance, and user experience.
• Manage endpoint management solutions (e.g., device compliance, patching, security baselines).
• Provide L3 support for complex incidents and service requests, ensuring timely resolution and root cause analysis.

Unified Communications & Workplace Services

• Support and troubleshoot Unified Communications platforms (e.g., Teams voice/video, collaboration features).
• Collaborate with network and voice teams to resolve communication-related issues.
• Ensure seamless user experience across collaboration and communication tools.

Security & Compliance

• Administer and support MDM Blackberry mobile suite, Trend Micro, Enterprise Vault, a...