We are seeking a Lead Technical Support Engineer to provide advanced remote support for enterprise security systems, networking, databases, and IT infrastructure. The role involves troubleshooting complex technical issues, supporting UK clients and field engineers, managing escalations, and ensuring timely resolution across access control, CCTV, VMS, and related platforms. You will also contribute to process improvement, technical documentation, and the ongoing growth of the remote support function within a collaborative UK-focused environment.

• Provide advanced remote technical support for enterprise security systems, including access control, CCTV, VMS, and intercom platforms.
• Troubleshoot and resolve complex issues involving networking, databases, Windows Server, and IT infrastructure.
• Support UK clients and field engineers with commissioning, configuration, integrations, and fault diagnostics.
• Manage support tickets, escalations, root ...