OutsourcedIn is partnering with a leading NSW-based residential design and construction company to hire a Lead Qualifier Customer Service professional. This role is ideal for someone with a strong background in customer service or sales support, and familiarity with the building or residential construction industry.
As the first point of contact for prospective clients, you will manage inbound and outbound enquiries, qualify leads, and ensure accurate information is captured and passed to the internal Australian team.
Handle inbound and outbound client enquiries related to residential design, extensions, and small development projects.
Qualify leads by assessing interest, site details, budget, and readiness to proceed.
Provide general information on the NSW residential pre-construction process (lot size, zoning, ...