**Lead Project/Program Manager**

At AT&T, we empower leaders to drive change in a fast-evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections.

**Overall Purpose:** Responsible for leading and supporting back office transformation initiatives that address capacity constraints, process gaps, and non‑automatable operational work across Customer Care and supporting organizations. This role ensures work is correctly aligned to the appropriate owners, executed using disciplined transformation methods, and transitioned to sustainable long‑term solutions through process redesign, automation, or skill uplift.

**Key Roles and Responsibilities:** Typical tasks may include, but are not limited to, the following:

**Back Office Transformation & Work Intake**

+ Lead and support transformation efforts for back office teams experiencing process gaps, functional m...