**Lead Project / Program Manager**

(Customer Care Operations Support | Data & Analytics)

**Overview**

We’re looking for a **Lead Project / Program Manager** to drive transformation across our **Customer Care Operations Support** organization. This is not a traditional PM role. You’ll operate at the intersection of **data, business intelligence, and execution** —partnering across **Operations, Product, Data, and Technology** to turn insights into real, scalable outcomes. If you thrive in fast-moving environments, can bring clarity to ambiguity, and love turning data into action—this role is built for you.

**What** **You’ll** **Do**

**Drive End-to-End Program Delivery**
Lead complex, cross-functional initiatives from concept through execution—ensuring alignment to scope, timeline, budget, and business outcomes.

**Turn Data into Action**
Translate analytics and insights into clear strategies, prioritized roadmaps, and ...