Lead Product Experience Strategist
Role Summary
Ensure we are building the right things—grounded in real-world operational workflows—so our technology delivers measurable business value and clear differentiation.

Role Details

• Contractor role with potential conversion to full-time (FTE)


• Requires travel for field research and stakeholder engagement


• Location: Charlotte, NC


• Hybrid expectation: 3 days per week in office

What You'll Do
Drive decision quality

• Understand end-to-end operational workflows (people, process, systems)


• Identify inefficiencies, workarounds, and failure points


• Quantify impact (time, cost, errors, risk)


• Inform what to build, change, or stop

Shape differentiated solutions

• Identify where we can be meaningfully better—not just...