Take charge of player experience as the Lead Player Experience professional at TriPeaks. Your mission: ensure our VIP players feel valued while enhancing our retention strategies and team effectiveness.

In this highly visible role, you will own player engagement strategies and empower the Player Services team in Bangalore. Foster a player-first culture by being the voice of the player and collaborating across departments to maintain high satisfaction levels. Your hands-on approach will directly influence player loyalty and retention metrics.

Key Responsibilities:
• Own and evolve the VIP and retention program
• Manage personalized interactions with VIP players
• Collaborate with management to refine player services
• Create training materials for team empowerment
• Synthesize player data for actionable insights

Requirements:
• 3+ years of relevant experience in VIP Management
• Strong leadership with exper...