$2,500 Hiring Bonus!

*Candidates must reside within 50 miles of Anchorage, Alaska

GCI's Network Support Technician Lead will provide initial exceptional network technical support to customers experiencing technical events via calls, email, and chat. Handle inquires, troubleshoot technical related issues, and process service requests. Proactively monitor and respond to network alerts, working as the customer's advocate. Coordinate maintenance and installation activities that may impact services; detect, act upon, and track all problems. Provide answers to questions, resolve routine inquiries, and triage/escalate complex issues to a higher tier of support. Customers include external and internal customers, vendors, and 3rd party call centers.

ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:



+ Provide technical support and customer education, via inbound calls, chat, in writing, instant messaging, or e-mail in an efficient and profess...