Lead and manage customer digital platforms including portals, mobile apps and digital engagement ecosystems.
Drive customer experience (CX), self-service capabilities, personalization, digital adoption, and operational improvements across digital channels.
Identify and implement AI, analytics, automation, API, and emerging technology opportunities to enhance customer engagement and business outcomes.
Develop and execute digital product roadmaps, governance, delivery tracking, and performance monitoring initiatives.
Collaborate with stakeholders across business, distribution, marketing, operations, IT, data, compliance, and external partners to align digital initiatives with organizational objectives.
Manage project delivery activities including planning, execution, risk management, quality assurance, SIT/UAT, deployment, and operational readiness.
Analyze customer behavior, market trends, competitor landscape, and ...