• Operational Levers Tracking and Optimization:

o Monitor and analyse performance across key operational levers such as productivity, cost reduction, process compliance, process improvement and ensure alignment with business goals and operational targets.
o Develop and maintain a dashboard to provide real-time insights into operational performance and improvement initiatives.

• Stakeholder Coordination:
o Collaborate with internal teams (e.g., Operations, Quality Assurance, Production, HR, etc.) to implement improvement initiatives focused on operational effectiveness and efficiency, productivity, CSAT.
o Engage with key stakeholders to identify business challenges, gather insights, and deliver actionable solutions.
o Ensure clear and effective communication across departments to drive alignment on objectives and timelines.

• Continuous Improvement Initiatives:
o Lead efforts to identify opportunities for improvement in e2e delivery...