Job Purpose

• Ensure smooth and reliable execution of shipments by adhering to standard processes and customer-specific requirements, while meeting service level agreements and performance targets. 
• The role acts as a key customer contact, builds deep understanding of customer needs, and contributes to continuous improvement and digital transformation initiatives through proactive collaboration and operational excellence
• Take on additional accountability beyond day-to-day operational activities.
• Served as the focal point for cross-support business activities across the APA region (NEA, OCE, SEA, and MEK), facilitating seamless cross-area communication and ensuring successful business outcome delivery.
 

Key responsibilities 

• Meet relevant SLAs and customer-specific KPIs consistently.
• ´Adhere to standard processes and customer-specific IOPs to ensure operational compliance. Ensure smooth execution of end-to-end shipments by coordinating...