Minimum 10 years of experience in service delivery, operations management, or IT project management, with at least 5 years in a leadership role.
Preferably with previous experience in global IT company such as global IT service provider/IT outsourcing/IT consulting or global IT product / service maintenance company, etc.
Familiarity with ITIL or other service management frameworks.
Excellent organizational skills and attention to details
Amenable to travel (depending on business needs)
Strong influencing and communication in English, both verbal and written, to engage both internal and external stakeholders at all levels
Amenable to work night shift (match the US CST timezone)
Ok to work onsite/in the office - North Tower 1, SM North EDSA