Description

TheIT SupportLead leadsDTN's internal Tier 1 IT support function, ensuring reliable, responsive, and high-quality support experiences for employees across the organization. This roleis responsible foroverseeing day-to-day support operations, managing team performance, coordinating internal notifications, and drivingescalation ofworkflows during system issues and outages. Reporting to the Cloud & Operations Platform Manager, the IT Support Manager plays a critical role inmaintainingoperational continuity and employee productivity.

What you will be responsible for:

Team Leadership & Operations