Strong background in IT service management such as ITIL
Experience in applying IT service improvement methodologies like LEAN management, Six Sigma or others. Ability to cooperate and communicate with people at different organization levels and within multi-disciplinary teams
Supplier performance management including KPI-driven activities. Knowledge on Project Management (e.g.PMI, Prince2) and Agile methodologies (like Scrum, Kanban, Lean) will have added advantage
Manage project deliverables which includes building up solution team and responsible for the delivery as per agreed plan. Ensure transition to support activities is completed before a project is closed. Translate the operational needs of services into written Service Agreements and Service Catalogues following Group standard. Responsible for smooth running of day-to-day service operations as per SLA as well as maintaining the service lifecycle as per target...